Card disputes, balances, transactions — grounded in your terms, scoped to safe operations.
PrimeAssist answers from your terms-and-conditions, looks up balances and transactions through your read APIs, freezes cards on demand through governed write APIs, and escalates anything that trips your fraud, AML, or hardship policies.
// what is hard about banking support
PCI scope, BSA/AML pattern matching, Reg E dispute timing, CFPB complaint handling — banking support is dense regulation around a tiny set of repetitive customer questions. The agent must answer the boring 80% safely while routing the regulated 20% with zero ambiguity.
// sample use cases
What an actual day of banking support looks like.
-
question
“What's my current balance?”
how it is handled
Authenticated end-user lookup. Returns current and available balance, no PAN in the reply.
Grounded
-
question
“I see a charge I don't recognize.”
how it is handled
Walks the dispute process cited from your Reg E disclosure. Offers to file the dispute via API.
Actionable
-
question
“Freeze my card.”
how it is handled
Calls your card-management API. Customer confirms before the freeze is committed. Audit-logged.
Actionable
-
question
“Why was my loan application denied?”
how it is handled
Hands off to a licensed loan officer with the conversation and the adverse-action context.
Escalatable
// integration shapes
The systems PrimeAssist talks to in banking deployments.
Illustrative — every deployment connects to your own stack, on your own infrastructure, scoped by your own tool-level governance.
Core banking
- Finastra
- Jack Henry
- FIS
- Temenos
- Mambu
- Treasury Prime
Card management
- Marqeta
- Lithic
- Stripe Issuing
- Galileo
Fraud and risk
- Feedzai
- Sardine
- Alloy
- Unit21
KYC and identity
- Persona
- Alloy
- Jumio
- Onfido
// escalation defaults
What we treat as a human handoff by default in banking.
These are the defaults the agent ships with. Every tenant can tune them, but the bias is conservative — when in doubt, the human gets the conversation, the policy, and the candidate answer.
- 01
Confirmed or suspected fraud
Account-takeover signals, unusual access patterns — always to fraud ops.
- 02
Identity-theft report
Regulatory clock starts; human-led intake required.
- 03
BSA / AML pattern language
Structuring, layering, shell-entity mentions trip the policy and route to BSA officer.
- 04
Hardship, deceased account holder, power-of-attorney
Sensitivity and legal complexity — always human-led.
// see it answer
Two snippets before you open the chat.
Lead-authored synthetic examples — not real customer transcripts. The live demo below runs the same template against the same sample documents.
How long do I have to dispute a charge I do not recognise?
Under Regulation E, you generally have 60 days from the date the statement showing the unauthorised charge was sent to you. To start the dispute I will need the merchant name, the amount, and the date — once we have those I can open the case through your bank's dispute API.
cites Unauthorised Transaction Disclosure — Reg E summary
Should I lock my card? I think it was skimmed.
Yes — I can freeze the card on your account right now to prevent further use. You will need to confirm the last four digits and then approve the freeze. The freeze is reversible and does not affect direct deposits or recurring credits.
// try the live demo
Open the chat in the corner and ask it anything about banking.
- Limited to 5 messages per hour per visitor. No real customer data is exchanged.
- Handoff and privileged tool calls are disabled in the demo. Sign up to wire your own.
// case studies
How banking teams use PrimeAssist.
coming soon
How a named banking customer uses this template — problem, approach, outcome. The detailed write-up lands as customer sign-offs complete.
- Problem The before-PrimeAssist support workflow and the costs it imposed.
- Approach Which template, which integrations, which policies — wired in.
- Outcome Measured against time-to-first-response, repeat-question rate, and human-handoff disposition.
// compliance posture
The regulatory ground PrimeAssist plants on for banking.
- PCI-DSS scope limited; PAN never reaches the model
- BSA / AML keyword filters wired into policy packs
- Reg E dispute timing tracked from the agent's first acknowledgment
- CFPB complaint-disposition categories mapped on every escalation
// build it your way
Your knowledge, your APIs, your policies — wired in by hand.
We onboard banking customers personally so the policies, tool-level governance, and escalation rules are right on day one.